Location: Auckland, New Zealand
Contact: Email +64 9 336 4299
Benchmark User


Our vision is to sustainably connect millions with personalised local experiences, leveraging our global expertise in Recreational Vehicles (RVs) and tourism. To deliver this vision, we know we need to take an active role in tackling the complex issues the world is facing, and that is why we’re committed to becoming a Future-Fit Business. We believe this will support thl’s long-term sustainability and resilience in the face of future disruption.

Our public commitment to the Future-Fit Business Benchmark in 2019 was an acknowledgement that a change in pace is required to tackle the urgent and complex issues the world is facing. The Australian and US bushfires, and the global impacts of COVID-19 on the travel and tourism industry tested our resilience and strengthened our commitment to become Future-Fit. In 2020 we showed we can make the changes that are going to be required, at a pace we had not imagined possible.

In 2021 our focus was to reset for the future, which included prioritising the Break-Even Goals to ensure we are addressing the material challenges for our business and industry at a system level, with a focus on reducing our vehicle emissions in our current and future fleet.

As a responsible tourism operator, we remain focused on ensuring our products do not cause harm to people or the environment through our responsible travel programs and that we protect the health of communities and ecosystems in sensitive destinations, such as caves in Waitomo. At our branches in New Zealand, Australia and the U.S., actions are underway to make progress on energy, water, operational GHG emissions and waste reduction goals.

Continual measurement against the Future-Fit indicators, a focus on our priority goals, and a commitment to report annually will help to ensure we make rapid and consistent progress.

Where we can, we aim to go well beyond the Break-Even Goals into Positive Pursuits, where we will actively seek to be a force for good. We look forward to collaborating with other leading organisations to build a regenerative and resilient future.

Our progress to date…

Our current Future-Fit Statement of Progress (June 2021) is available here.

Pages 19-21 of our 2020 Annual Report describe our performance and 2021 priorities in the context of the Break-Even Goals.

Case Study

Tourism Holdings Limited’s journey to future-fitness

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